Important notes for repair, claim, guarantee replacement and its processing

Repair

Guarantee We grant one year manufacturer warranty on all products.

To process a return quickly, we kindly ask you to stick to the following procedure: 

Step 1: Check, if the device is definitively faulty

  • Before return, please check , if there is definitely a device defect. If you have any doubt, please call our support number: +49 34491 58 18 0.

Step 2: Request your RMA no. and return the faulty device

  • Request your Return-Merchandise-Authorization (RMA) number by

    writing an email to RMA@indu-sol.com
    or by fax +49 34491 580-499

    using our RMA form. Immediately, you will receive a confirmation with your RMA number.

    Note: You can easily download the RMA form as PDF on this page.
  • Please send the faulty device in its original packaging including the entire accessories to the Indu-Sol GmbH (see return address below) and state the following:
  1. Completely filled out RMA form (incl. RMA number)
  2. Detailed error description
  3. (optional) copy of the proof of purchase
    Please note: mandatory if the complete invoice number is not indicated on the RMA form
  4. Type of requested adjustment (not binding for Indu-Sol)

Please note:

To ensure your warranty claim, please return your entire product in the correct way to Indu-Sol GmbH.

For further information concerning warranty and return please read our RMA form. Please inform yourself in advance of a claim.

Send your return to:

Indu-Sol GmbH
Return
Poststrasse 5
04626 Schmoelln
Germany

Downloads

Do you have questions?

If you have questions regarding repair, claim, guarantee replacement or the process of return, we are at your service.

  • Marcel Richter

    Marcel Richter

    Reclamations

Or use our contact form.